Cancellation Policy
This document explains how cancellation, rescheduling, and refunds work at ÆGIR VR ARENA in Norway.
- Free cancellation or rescheduling up to 24 hours before start.
- Less than 24 hours: normally no refund.
- No-show: no refund.
- Late arrival may reduce play time.
1. Cancellation & Rescheduling
You may cancel or reschedule free of charge up to 24 hours before your scheduled start time.
Cancellations made less than 24 hours before start are normally non-refundable.
2. Refunds
Refunds are granted when cancellation occurs at least 24 hours before the booking time.
Refunds are returned to the original payment method when possible.
3. No-show & Late Arrival
If you do not attend your session (no-show), no refund will be provided.
If you arrive late, your play time may be shortened to protect the next booking.
4. If We Must Cancel
In rare cases, we may need to cancel a booking due to technical issues or safety reasons.
In such cases, we offer either a full refund or rescheduling.
5. Contact Information
Email: booking@vrgame.no
Phone: +47 95 30 33 33
6. Document Information
Last updated: February 14, 2026.
We may update this policy when necessary.